#TOGOSG60 FAQs
FAQ categories
Delivery depends on when you place your order:
Order by 8 July 2025, 12:00 PM (GMT+8): Your apparel will arrive before National Day (9 August) to Singapore addresses.
Order between 8 July and 21 July 2025, 12:00 PM (GMT+8): Your apparel will be delivered by 18 August 2025.
Order after 21 July 2025, 12:00 PM (GMT+8): Your apparel will be delivered 4–6 weeks after the event ends.
* For international addresses, please allow an additional 2–3 weeks for delivery.
Order by 8 July 2025, 12:00 PM (GMT+8): Your apparel will arrive before National Day (9 August) to Singapore addresses.
Order between 8 July and 21 July 2025, 12:00 PM (GMT+8): Your apparel will be delivered by 18 August 2025.
Order after 21 July 2025, 12:00 PM (GMT+8): Your apparel will be delivered 4–6 weeks after the event ends.
* For international addresses, please allow an additional 2–3 weeks for delivery.
If you complete at least 60KM during the event, your medal will be delivered 4–6 weeks after the event ends. International deliveries may take an additional 2–3 weeks.
You may choose to purchase the Finisher medal individually or as part of the Jersey/Tee bundle. Regardless of how many medals you purchase, only one medal will be sent upon your successful completion of the 60KM challenge. The medal will be delivered 4 to 6 weeks after the challenge ends, together with any other merchandise you’ve purchased.
No, you are entitled to the Finisher Medal only if you complete the 60km Distance.
You can request a change by sending us an email at togosg60@togoparts.com. Please note that terms and conditions apply, and we cannot guarantee that the sizes can be exchanged.
To personalise your name, you must purchase the Jersey/Tee Bundle and you’ll be prompted to enter your preferred name during the bundle purchase. If you’re part of a team, your team name will automatically be printed on the left sleeve of both bundle and individual items.
If you’re part of a team and you purchase a jersey or tee, your team name will be printed on the left sleeve of your item. Please ensure you’re in a team before 8 July 2025, 12PM (for Early Bird) or before 21 July 2025, 12PM (for 2nd batch) or before 1 Sep 2025, 11:59PM (for 3rd batch).
Yes! Just email us at togosg60@togoparts.com after placing your order to request the exclusion before 8 July 2025, 12PM (for Early Bird) or before 21 July 2025, 12PM (for 2nd batch) or before 1 Sep 2025, 11:59PM (for 3rd batch).
Your team name will not be printed. To have your team name included, you must be part of a team before the printing deadline for your order batch.
The customised name will be placed on the back of the jersey or tee. If you’re part of a team, your team name will be printed on the left sleeve of your item.
You can request a change by sending us an email at togosg60@togoparts.com. Please note that terms and conditions apply, and we cannot guarantee that the initials can be replaced.
Yes, but only your team leader can request this. Have them email togosg60@togoparts.com with the updated name.
Yes, names must adhere to the following: no special characters, a maximum of 14 characters, and only English alphabet names are allowed. The names will be printed in all capital letters.
All purchases are final and non-refundable. Unfortunately, we are unable to offer refunds for any merchandise once payment has been made. In the event of unforeseen circumstances that prevent participants from completing the challenge, refunds will not be issued.
You'll automatically receive a merchandise voucher each time you hit a fundraising milestone. These vouchers will be included in the achievement email.
Here's what you can unlock:
- Seed of Hope (Raise SGD 25) → 3% off voucher
- Making a Difference (Raise SGD 60) → 6% off voucher
- Uplifting Community (Raise SGD 160) → 10% off voucher
- President’s Advocate (Raise SGD 600) → 20% off voucher
Note: Vouchers are valid only for new merchandise orders. Merchandise will be delivered 4–6 weeks after the event ends (End September to early October).
Each voucher can be used separately—one per transaction.
You'll automatically receive a merchandise voucher each time you hit a fundraising milestone. These vouchers will be included in the achievement email.
- Seed of Hope (Raise SGD 25) → 3% off voucher
- Making a Difference (Raise SGD 60) → 6% off voucher
- Uplifting Community (Raise SGD 160) → 10% off voucher
- President’s Advocate (Raise SGD 600) → 20% off voucher
Note: Vouchers are valid only for new merchandise orders. Merchandise will be delivered 4–6 weeks after the event ends (End September to early October).
Each voucher can be used separately—one per transaction.
You'll automatically receive a merchandise voucher each time you hit a fundraising milestone. These vouchers will be included in the achievement email.
No, only one voucher can be used per transaction.
Merchandise ordered using the fundraising vouchers will be delivered 4–6 weeks after the event ends (End September to early October).
No, vouchers are valid only for new orders made after the voucher is issued.
You will receive all four vouchers (3%, 6%, 10%, and 20%), each sent to you as you reach each fundraising tier.
95% of your donation supports the President’s Challenge and its beneficiaries. The remaining 5% helps cover Stripe transaction fees and Togoparts’ operational costs.
Yes, to enjoy 250% tax deduction, you must provide your Singapore Tax Reference Number (e.g., NRIC, FIN, or UEN, where applicable). Only individuals residing in Singapore are eligible.
Only the 95% of your donation that goes to the President’s Challenge is eligible for a 250% tax deduction. The tax receipt—reflecting this eligible amount—will be provided by the President’s Challenge after the event ends.
The donation receipts will be issued directly by the President’s Challenge team and are expected to be sent to donors by the last week of September 2025. For more information about tax deduction, please refer to this link https://www.iras.gov.sg/who-we-are/what-we-do/annual-reports-and-publications/taxbytes-iras/individuals/do-good-deeds-and-pay-less-tax
Yes, all dollar amounts mentioned on the website refer to SGD (Singapore Dollar).
For example, if a team has 3 people (Person A, B & C) and someone donates SGD 90 via the team page, then each person will receive SGD 30 (SGD 90/3). If Person A raises an additional SGD 10 on their own, their total raised amount would be SGD 40. The team's total raised amount would be SGD 90 + SGD 10 = SGD 100. If a 4th person (Person D) joins the team, any further donations received through the team will be divided by 4.
The SGD 100 raised by the individual will be added to the team's total amount raised. The person will become a new member of the team.
We recognise the following outdoor STRAVA activity types: Ride, Mountain Bike Ride, and Gravel Ride will be grouped under the RIDE category; Run, Walk, and Hike will be grouped under the RUN category.
In celebration of Singapore’s 60th National Day, the minimum Finisher Distance for #TOGOSG60 is 60KM. This year, participants also have the flexibility to set a higher personal goal if they wish to go beyond 60KM.
You will receive the "Majulah Singapura" Achievement and the #TOGOSG60 Finisher Frame. Additionally, you can also get the Medal to commemorate your achievement by purchasing them at our merchandise page.
No, you do not need to complete them in a single session. You can accumulate 60KM by recording multiple sessions at a time during the challenge. All cycling or running sessions recorded via STRAVA will count towards your distance.
Simply start using your STRAVA app to record your activities starting from the challenge start date. Record them as "Ride" , or "Mountain Bike Ride", or "Gravel Ride", or "Run", or "Walk", or "Hike" for outdoor activities. The leaderboard will start syncing your activities automatically. Check back to the event leaderboard to see your rankings on the Togoparts site or on our iOS or Android App. Please ensure that you authorise Togoparts to connect to your STRAVA account. Remember to use your STRAVA App to track all your activities during the challenge period. You can find STRAVA's authorisation link in our notification email. If you are using a non-STRAVA device to record your activities, please upload your activities to STRAVA. Just make sure all devices are STRAVA-compatible! Once the challenge starts, the leaderboard will be refreshed periodically to reflect your relevant completed activity details.
You can complete the challenge as you wish regardless of whether you decide to cycle, run, or do a mix of both. However, do note that there are several notable achievements that can only be unlocked by completing certain types of activity.
Yes! At Togoparts, our main mission is to connect cyclists and runners and like-minded people from around the globe.
Togoparts aims to foster a cyclist & runner community that is committed to staying active and maintaining a good citizenry. While taking part in this challenge, we need all riders to abide by all health advisements and restrictions in their area, prior to undertaking any physical activity.
As a participant in our event, you have the opportunity to earn a referral fee through our referral affiliate program. By sharing your referral code, you can earn a commission for every friend or family member who makes a merchandise purchase using your referral code.
Ask your friends to enter your Togoparts Username as their referral code when they register or when they buy merchandise. You can also share your unique referral link by clicking the “Invite Friends” button after registering. Post it on WhatsApp, Facebook, or any social platform to spread the word and grow your impact.
You'll receive a 6% cashback on the total amount your friends spend. For example, if they spend a total of $100 on merchandise, you'll receive a cashback of $6.
Yes, to be eligible for the cashback, you must also purchase at least one piece of #TOGOSG60 merchandise yourself.
All #TOGOSG60 merchandise are eligible.
No, referral fees are earned when your friend purchases at least 1pcs of merchandise.
There is no limit to the number of referrals you can make. Feel free to share your referral code with as many friends and family members as you like. The 6% cashback given will be based on the total amount purchased by all of your referred friends.
Your earnings will be credited back to the same payment method you used to purchase the #TOGOSG60 merchandise, no later than September 30th, 2025. Please note that the commission report and payout amount calculated by Togoparts Pte Ltd will be final.
Yes, we will honor all referrals made from the registration date starting from registration start date. Any purchases made by your friends using your referral code during that period will be counted towards your referral fees.
No, you cannot use your own referral code to make a purchase and earn a referral fee.
If a purchase made using your referral code is canceled or returned, the corresponding referral fee will no longer be applicable.
Referral earnings will be transferred to your Singapore-based bank account in SGD (Singapore Dollars) only.
The referral will not be attributed to you, and you will not earn a referral fee for that purchase.
1. Go to this link: https://www.togoparts.com/strava-connect
2. Click Connect to STRAVA
3. You’ll be directed to the Strava login page — log in with your Strava email and password.
4. Tap Authorize to allow Togoparts to sync your activities.
2. Click Connect to STRAVA
3. You’ll be directed to the Strava login page — log in with your Strava email and password.
4. Tap Authorize to allow Togoparts to sync your activities.
We recognise the following outdoor STRAVA activity types: Ride, Mountain Bike Ride, and Gravel Ride will be grouped under the RIDE category; Run, Walk, and Hike will be grouped under the RUN category.
You can check the challenge leaderboard after it goes live on the first day of the challenge period.
No, all indoor activities will not be recognised for the Leaderboard.
Yes. The beauty of virtual challenge is that you can log in your activities anytime and anywhere. Just remember to log your activities with the STRAVA app, or upload them to STRAVA if you are using another app to record your activities. Just make sure the devices are STRAVA-compatible!
Yes! All rides and runs recorded with your connected STRAVA account from 1 August 2025, 00:00 GMT+8 onwards will be automatically synced once you join #TOGOSG60.
The challenge leaderboard will be refreshed periodically throughout each day. Allow for up to 4 hours your activities to be updated on the Togoparts Leaderboard after you have completed your ride or run. If any irregularities occur, please email us at togosg60@togoparts.com . Please allow up to 48 hours for us to respond.
Yes, so as long as they have been uploaded to your STRAVA Account and their dates are within the challenge period. If any irregularities occur, please email us at togosg60@togoparts.com . Please allow up to 48 hours for us to respond.
Unfortunately, if you connect your STRAVA account after the event has concluded, the distances recorded during the challenge period will not be reflected on the Leaderboard. It's important to ensure that your STRAVA account is connected before the event ends to ensure accurate tracking of your activities and their inclusion on the Leaderboard.
We require all participants to log their activities using STRAVA. You can use other tracking apps, like Garmin, and upload your activities to STRAVA. If you have logged your activities with another app and not STRAVA, the system will not recognize uploaded activities. Visit this link to see how to connect your other devices to STRAVA, https://drive.google.com/file/d/1ix4uEpKEjLrCYHfh9jh8NU74HxAruj90/view?usp=sharing
You can log into your STRAVA account and click on this link: www.STRAVA.com/upload/device Alternatively, you can check this out: STRAVA.zendesk.com/forums/20539803-Uploading-to-STRAVA
Yes, please make sure your STRAVA profile remains public during the event. Additionally, please do not delete any activities that have already been recorded. You need to keep all your activities visible on your STRAVA profile throughout the entire event period until the verification process is completed.
There are several common reasons why your activities may not be syncing properly with the #TOGOSG60 leaderboard: 1. STRAVA Account Not Connected Make sure your Togoparts account is linked to your STRAVA account. Solution: Go to the Togoparts STRAVA Connect page to link your account. 2. STRAVA Privacy Settings Not Set to ‘Everyone’ Even if your STRAVA is connected, your activities will not sync if your privacy settings are too restrictive. Solution: Open the STRAVA app → Go to Settings > Privacy Controls → Set Profile Page, Activities, and Group Activities to “Everyone”. 3. Activities Recorded Before Linking STRAVA Only activities recorded after linking your STRAVA account to #TOGOSG60 will be captured. Solution: Email us at togosg60@togoparts.com to request syncing of earlier activities. 4. Incorrect Activity Type Selected The leaderboard only recognises specific activity types: Ride, Mountain Bike Ride, Gravel Ride, Run, Walk, Hike 5. Late Uploads or Use of Other Tracking Apps Activities uploaded a few days late or via third-party apps like Garmin may not sync immediately. Solution: Upload your activities as soon as possible and ensure STRAVA is your primary sync method. 6. Overlapping or Flagged Activities If two or more activities overlap in time, the shorter one will be removed. Activities flagged for rule violations or suspicious behaviour may also be removed. Togoparts reserves the right to moderate and remove such entries. 7. Violation of Traffic Rules Activities recorded in violation of Singapore Traffic Rules may be removed at the organiser's discretion.
No, each participant must record their activities via their own STRAVA account. Tagging your fellow participants will create an identical record of activities which will be flagged by our system and the other participants. As a General Rule, we do not allow participants to tag each other on rides in order to avoid reflecting identical records for the challenge.
We are unable to edit the details recorded by STRAVA. We do advise participants to ensure their GPS signal is strong throughout the your activities, and consistently check that STRAVA is recording.
Outdoor activities are activities that are supported by a GPS/Map data. You can record outdoor activities in multiple ways. You can use any tracking device that tracks your distance and is linked to your STRAVA Account. You can directly record your activities using the STRAVA App as well! You can check more information here: https://support.STRAVA.com/hc/en-us/articles/216917397-Recording-an-Activity
To conserve your battery, allow the STRAVA app to run in the background while it is recording your activities. Here's a few steps you can follow: Turn on location services for your mobile phone: iOS: Settings > Privacy > Location Services > Set to ON; Android (Samsung 6.0.1): Settings > Privacy & Safety > Set to ON Turn on your STRAVA app's location services: iOS: Settings > STRAVA > Location > Set to "While Using" or "Always" Android: On by default. When you go out to record your activity, hit record and turn off your mobile phone's screen. Special thanks to user triton for sharing this information.
Not during the course of the challenge. All activities are subject to verification after the challenge ends. Togoparts reserves the right to remove and reinstate activities accordingly.
This is a personal honour Challenge, and the distance goals are set for running only. We think every participant will have integrity and will be honest about challenging themselves. Togoparts.com reserves the right to ignore the STRAVA entry due to dishonesty. Based on a case by case basis, we have the right to disqualify any participants at our sole discretion, should we find a participant in violation of the terms and conditions of the challenge.
The entire activity will not be recognised if any section of the activity is recorded on a Singaporean Expressway. Activities on the expressways and road tunnels are not permitted in Singapore. We strongly urge all challengers to record their activities safely and abide by all traffic regulations of Singapore.
A team must have at least 2 members to qualify for team achievements. There is no maximum limit to the number of members in a team. You do not need to complete your activities together to be ranked as a team or unlock team achievements.
Yes, team leaders have the ability to remove members before the event starts.
Once you have joined a team, you are unable to switch to a different team unless you are removed by your team leader.
Once you have joined a team, you cannot withdraw or leave the team unless you are removed by your team leader.
You become a team leader when you create a new team.
Team leaders can update the team's profile picture, message, and manage members, including the option to remove team members before the event starts.